Vivino Reviews
Based on 19 customer reviews and online research, vivino.com has a consumer rating of 3.4 out of 5 stars, indicating that most customers are generally satisfied with Vivino.
5 Stars(7)
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4 Stars(4)
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3 Stars(2)
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2 Stars(2)
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1 Star(4)
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How would you rate Vivino?
Top Reviews
If the quality of their app was the same as their customer service it would be a goldmine of a business. Deliveries take forever, and in 2 cases, I have $200+ orders that were never delivered. In both cases, I followed proper process with FedEx and asked Vivino customer service for help and got nowhere. Borderline English speaking customer service made commitments to follow up and nothing ever happened. Buyer beware.
Orders took a long time to receive.
Customer Reviews (19)
Great price for the wine I ordered and it was delivered in a very timely manner. Will definitely order from vicinity again
I can’t believe how fast the shipping was! Great service and wine
The app never asked for my shipping address but somehow the transaction was processed. No shipping/tracking info was provided. The app says wine was delivered to the address of my credit card which cover acres of roads and space. The workflow is seriously broken.
I have found the case of wine. It was delivered to my company credit card address. It appears to have been a problem with Google Pay and NOT with Vivino.
Fabulous wine with great depth of flavour. Will definitely buy again
Wine is very competitively priced, great selection and arrives quickly.
Vivino's tech support walked me through using a digital coupon that wasn't working. They were helpful and professional, and resolved the issue quickly. Oh, and The Prisoner wine is awesome, too!
This review would be a 5 star if it weren't for the broken bottle I received upon arrival. I opened one bottle and it was very good, so the product lived up to expectations. It was a real hastle to deal with the problem of the broken bottle.
The real aggravation came when the bottom of the bottle separated from the upper portion and the remaining wine in the bottle spilled all over my counter top, down the cabinets and onto the floor. Having to clean up that mess didn't make me very happy.
Loved the wine. Bought it on faith that I would like it, given the star rating. And it worked! Love it. Price was great too.
Thank you,
Good app to review wines, but horrible purchasing experience! It took them 3 weeks and numerous phone calls to get the delivery complete. There is no phone support, and email support is poor and useless. I would avoid ordering wines.
I'm still awaiting a refund for a failed order from October. Non existent customer care - no response to email. Just appalling service.
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